For residents
Fewer care interventions and embarrassing incidents, greater comfort, and greater respect for dignity and privacy.
Case study
What the Humanitæ project taught us
Working with the team at Humanitæ, we developed our service to address the challenges of managing incontinence products.
Reduction in product changes
43%
Reduction in costs
38%
Time freed up per team leader
250 h
per year
The starting point
Humanitæ is home to 176 residents living with memory disorders. More than 80% of them need incontinence products.
Before the project, families or caregivers arranged supplies in different ways. Some bought and delivered products themselves. Others authorized the residence to order specified products from their pharmacy. Others used a company that delivered products each month.
Delivery arrangements and days varied between these approaches. Inventory management was a real challenge. Communication and follow-up with families, pharmacies and suppliers were even more difficult.
Excess stock and shortages were common. Products were stored in different places throughout the residence. When a room ran out of a product, another resident’s supply was sometimes used, making tracking even more difficult and creating conflict or frustration.
Product choice was often left to the family or caregiver. Without the necessary knowledge and support, choices could be driven mainly by price or by what was available in stores.
When a product was unsuitable, the comfort and quality of life of the resident, their neighbours and the wider living environment could be affected by odours, leaks and overflow, repeated changes, and resistance or refusal during changes, among other difficulties.
Giving the team and families greater control
In light of these challenges, the project’s goals were clear, but demanding.
- Determine each resident’s specific needs.
- Identify appropriate products.
- Provide the right product at the right time.
- Eliminate excess stock and shortages.
- Improve residents’ quality of life and their living environment.
- Reduce teams’ administrative workload.
- Make life simpler for families and caregivers.
- Standardize practices.
Results beyond expectations
After several meetings with teams and families, weeks of research and development, and several rounds of refinement, we were able to:
- Assess a resident’s needs in under 4 minutes.
- Automatically identify products that meet each resident’s needs.
- Automatically calculate the quantities required to avoid excess stock and shortages.
- Centralize and automate inventory, order and delivery management.
- Quickly adjust products and quantities when a resident’s situation changes.
- Maintain ongoing communication between teams and families.
And we continue to improve the service and expand what it can do to better meet the needs of residents, families and teams.
Tangible benefits
For families
Simpler supply arrangements and better communication with the residence’s teams.
For teams
Fewer and quicker care interventions, less administrative work and more time for personal interaction.
A clear recommendation
After the 8-month pilot project, the Humanitæ team and family committee recommended extending the service to all residents and making it mandatory for new residents.
How can we take the next step?How can we take the next step?How can we take the next step?
The figures presented come from operational monitoring during the 8-month pilot project at Humanitæ.
These results describe the project carried out at Humanitæ. They show the potential of the approach and the benefits it can bring.
They do not guarantee that another residence will achieve exactly the same results. They do, however, clearly illustrate the challenges encountered, the solutions implemented and the benefits observed.
Results may vary depending on residents’ profiles, initial practices and how teams are organized.
Would you like to learn how Bipedortho can fit into your practice or organization? Contact us to arrange a service presentation.